Return and Refund Policy

Last Updated: June 15, 2026

Thank you for shopping with GrooDeals.com. We strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Eligibility

You may request a return if:

1. The product is damaged, defective, or incorrect upon delivery.
2. The product is significantly different from its description.
3. The return request is submitted within 7 days of delivery.

To be eligible for a return:

1. The item must be unused and in its original condition.
2. The item must be returned with original packaging, tags, accessories, manuals, and invoice (if applicable).
3. Proof of purchase may be required.

2. Non-Returnable Items

The following items are generally not eligible for return unless received damaged or defective:

1. Personal care products
2. Innerwear and intimate wear
3. Customized or personalized products
4. Perishable goods
5. Gift cards
6. Digital products or downloadable items

3. Return Process

To initiate a return:

1. Contact our support team at support@groodeals.com.
2. Provide your order number and reason for return.
3. If approved, return instructions will be provided.
4. The item may be inspected upon receipt before the refund or replacement is processed.

4. Refunds

Once the returned product is received and inspected:

1. Approved refunds will be processed within 5–10 business days.
2. Refunds will be issued to the original payment method whenever possible.
3. Processing times may vary depending on your bank, payment gateway, or financial institution.

5. Replacement Policy

Where applicable, customers may request a replacement instead of a refund for:

1. Damaged products
2. Defective products
3. Incorrect items delivered

Replacement requests are subject to product availability.

6. Return Shipping

1. If the return is due to our error (wrong item, defective item, or damaged item), return shipping costs will be covered by GrooDeals.
2. For other approved returns, shipping charges may be deducted from the refund amount.

7. Order Cancellation

Before Shipment

Orders may be canceled before dispatch for a full refund.

After Shipment

Orders that have already been shipped may be subject to the standard return process after delivery.

8. Refund Exclusions

Refunds may be denied if:

1. The product shows signs of use, damage, or alteration by the customer.
2. Required accessories or packaging are missing.
3. The return request is made outside the eligible return period.

9. Contact Us

For any return, replacement, or refund-related questions, please contact us:

Website:

Email: support@groodeals.com

Location: Delhi NCR, India

By placing an order on GrooDeals.com, you agree to the terms outlined in this Return and Refund Policy.