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Return Policy

Refund Policy

Effective Date: June 15, 2026

At GrooDeals.com, customer satisfaction is our priority. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.

1. Refund Eligibility

Refunds may be issued if:

  1. The product received is damaged or defective.
  2. The wrong product was delivered.
  3. The product is missing parts or accessories.
  4. The item is significantly different from its description.
  5. The order is canceled before shipment.

Refund requests must be submitted within 7 days of delivery.

2. Refund Process

To request a refund:

  1. Email us at support@groodeals.com.
  2. Include your order number, product details, and reason for the refund request.
  3. Provide photos or videos if the item is damaged, defective, or incorrect.
  4. Our team will review your request and respond within 2–5 business days.

3. Refund Approval

Once your refund request is approved:

  1. The refund will be processed within 5–10 business days.
  2. The amount will be credited to the original payment method used during purchase.
  3. Bank or payment gateway processing times may vary.

4. Non-Refundable Items

The following items are generally not eligible for refunds unless damaged or defective:

  1. Personal care products
  2. Innerwear and intimate products
  3. Customized or personalized items
  4. Gift cards
  5. Digital products and downloadable content
  6. Perishable goods

5. Shipping Charges

  1. Original shipping charges are generally non-refundable unless the refund is due to our error.
  2. If a return shipment is required due to our mistake, GrooDeals will bear the return shipping cost.

6. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account.
  2. Contact your card issuer or payment provider.
  3. If the issue persists, contact us at support@groodeals.com.

7. Changes to This Policy

GrooDeals reserves the right to modify this Refund Policy at any time. Any updates will be posted on this page.

Contact Us

Website:

Email: support@groodeals.com

Location: Delhi NCR, India

Thank you for shopping with GrooDeals. We appreciate your trust and support.