Refund Policy - GrooDeals Ecommerce Marketplace

Effective Date: 01-04-2025

At GrooDeals, we prioritize customer satisfaction and aim to provide a hassle-free refund process. Please read our refund policy carefully to understand the conditions under which refunds are granted.

1. Eligibility for Refunds Refunds may be issued under the following circumstances:

• The item received is damaged, defective, or incorrect.

• The order was not delivered within the promised timeframe.

• The product is expired or unsafe for consumption.

• The order was canceled before it was processed for shipping.

2. Non-Refundable Items Certain products are not eligible for refunds, including:

• Perishable goods such as fresh produce, dairy, and frozen items.

• Personalized or custom-made items.

• Items that have been opened, used, or tampered with.

• Products explicitly marked as “Non-Returnable” or “Final Sale.”

3. Refund Request Process

• Customers must request a refund within 3 days of receiving the order.

• To initiate a refund, contact our customer support team with your order details, reason for the refund, and relevant photos (if applicable).

• After verification, we will notify you of the approval or rejection of your refund request.

4. Refund Processing Time

• Approved refunds for prepaid orders will be processed within 5-7 business days and credited to the original payment method.

• Refunds for Cash on Delivery (COD) orders will be issued as store credit or transferred to the customer’s bank account, where applicable.

• Processing times may vary depending on your bank or payment provider.

5. Partial Refunds In some cases, partial refunds may be issued if:

• The item is returned in a used or damaged condition.

• The refund request applies to a part of the order.

6. Order Disputes If a refund request is denied and the customer disagrees with the decision, they may escalate the issue by contacting our dispute resolution team at support@groodeals.com.

7. Changes to Refund Policy GrooDeals reserves the right to update this policy at any time. Changes will be communicated through our platform.

8. Contact Us For any refund-related inquiries, please reach out to our support team: 📧 Email: support@groodeals.com
📞 Phone: +91-6201516397 | +91-8298251463