Shipping Policy - GrooDeals Ecommerce Marketplace

Effective Date: 01-04-2025

At GrooDeals, we are committed to providing reliable and efficient shipping services to ensure your orders reach you on time. Please review our shipping policy below for details on delivery times, charges, and other important information.

1. Shipping Coverage

• We currently offer shipping services across Bihar and India.

• Some remote or restricted areas may have limited delivery options.

2. Processing Time

• Orders are typically processed within 1 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods & Delivery Time

• Standard Shipping: Estimated delivery time is 4-7 business days.

• Express Shipping: Faster delivery option available at an additional cost, with delivery within 4 business days.

• Same-Day or Next-Day Delivery: Available for select locations and eligible products.

4. Shipping Charges

• Shipping fees vary based on order size, location, and selected shipping method.

• Free shipping may be available for orders above a certain amount.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.

• You can track your order status through our platform.

6. Failed Delivery Attempts

• If a delivery attempt fails due to incorrect address details or unavailability, our courier partner may attempt redelivery.

• After multiple failed attempts, the order may be returned, and a refund (excluding shipping fees) may be processed.

7. Damaged or Missing Items

• If your order arrives damaged or incomplete, please contact our support team within 3 days of delivery with photos and order details.

• We will investigate and work towards a resolution, including possible replacements or refunds.

8. International Shipping

• Currently, we do not offer international shipping. If available, international orders may be subject to customs duties and import taxes.

9. Changes to Shipping Policy

• GrooDeals reserves the right to update this shipping policy at any time. Changes will be communicated through our website or via email.

10. Contact Us For any shipping-related inquiries, please contact us: 📧 Email: support@groodeals.com
📞 Phone: +1-800-GROO-DEALS